Note: Login for internal users will not be affected in anyway and they won't asked for MFA.


This PDF can be sent to clients if they need step by step instructions for MFA enrolment.


As part of our ongoing commitment to ensuring the security of your information, we have implemented mandatory Multi-Factor Authentication (MFA) for all external users of Maddocks Digital.


If the external user has not yet enrolled in MFA, the next time they log in to Maddocks Digital, they will be redirected to the MFA enrolment page.
 

There are two ways to enrol in MFA. Select from either:

  • Authenticator App (recommended) e.g., Google Authenticator, Microsoft Authenticator, or similar apps
  • SMS (you will need to enter your mobile number)
    • At this stage, the only countries we support for SMS MFA enrolment are:
      1. Australia
      2. Singapore
    •  You can Apps team if you require use from a different country
    • USA & Canada is not supported for SMS MFA.
  • In cases where the user does not want to use their personal phone for SMS, or does not want to use Authenticator, we can enable Email MFA for them case by case


Note: Once you choose an enrolment method, you cannot change it but you can contact the Maddocks IT HelpDesk team who can do this for you


Enrolling via an Authenticator App (recommended)

  1. On your mobile phone, open your Authenticator app (e.g., Google Authenticator, Microsoft Authenticator, or similar apps) and scan the QR code on your Maddocks Digital log in screen
     
     
  2. Enter the code from the Authenticator app
  3. You will be prompted to securely save a Recovery code.  Record this Recovery code and keep it somewhere safe.  Select the `I have safely recorded this code` checkbox
     
     
  4. Once complete, you will be redirected to Maddocks Digital after selecting Continue
     
     
  5. You are enrolled in MFA successfully
  6. For all future logins, enter the code from the Authenticator app for MFA verification


Enrolling via SMS

  1. Select the `I'd rather use SMS` button on your Maddocks Digital log in screen
     
     
  2. Enter your mobile number and select the green button with the arrow >
     
     
  3. Australia is selected by default for SMS, if you want to choose another country, 
     select `Australia` and a list of countries will appear:
     
  4. You will receive a code on your mobile phone. Enter the code into the blank box
     
     
  5. You will be prompted to securely save the displayed Recovery code. 
    Record this Recovery code and keep it somewhere safe.
    Select the `I have safely recorded this code` checkbox.
     
     
  6. Once complete, you will be redirected to Maddocks Digital after selecting Continue
     
     
  7. You are enrolled in MFA successfully

For all future logins, you will receive code on your mobile phone for MFA verification