Helpdesk

Processes

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Infosec 6

• Non-standard software installation approval requirements process
• Offboarding Administrator Account
• Netskope Blocked URL - Miscategorisation Process
• BeyondTrust Remote Access Work-around & Local Admin Account Password Access
• How to release emails from Defender/Egress Quarantine.

See all 6 articles

How to Guides (visible to IT only)

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Cloud PC 6

• Provisiong a Cloud PC
• Local Device and Timezone Redirection
• How users connect
• General Admin & Troubleshooting
• Remote Support

See all 6 articles

InfoTrack 1

• How do I create a new user in InfoTrack

User Guides

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Aware User Guide 4

• Aware - Matter Status Reporting
• Aware - Matter Status Entry
• Aware - Delegates / Aware how-to's
• Aware - What is Aware

Infotrack 1

• How to search in Infotrack

iManage 5

• How to reset the iManage Agent
• How to insert iManage attachments into Outlook (All Methods)
• How to add custom folder on a restricted folder structure
• How to Change Folder Security in iManage
• How to Change Date Format in Chrome and Edge

Mobile 4

• Scanning hand written notes using Adobe Scan
• Joining mobile devices to Maddocks_BYOD WiFi
• Intune Company Portal - Android User Guide
• Intune Connection Guide for iPhone

Microsoft Office 3

• Microsoft Excel file comparison tool
• Change the default signature in Outlook
• How to set up an out of office messages on Outlook and Mobile

NameCoach (Hear my Name) 2

• Tips & Tricks
• How to use NameCoach and edit Email Signature

Sharepoint 6

• Create a new modern SharePoint intranet page
• Modify Sharepoint Megamenu
• [SharePoint Classic-LiveTiles] Modify Sharepoint Classic Toolbox
• [SharePoint Classic-LiveTiles] How to update feedback contact on the footer
• How to Find Properties of a Page in SharePoint

See all 6 articles

HYPR 3

• HYPR set-up guide
• HYPR User Guide Day to Day Use
• Accessing Citrix using HYPR for Maddocks internal users

Power BI 1

• How to Add an App in Power BI

Overseas Travel 1

• Overseas Travel Access Process for Maddocks Staff

Support Contacts

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Vectra - Support Contacts 0

Varonis - Support Contracts 0

Enghouse 1

• Enghouse Support for Helpdesk Call Queue (TouchPoint)